Privacy Policy

At Deloro Casino, we treat personal data like something that actually matters. It’s not a box to tick, and it’s not something we treat casually. We collect only what we need to run the site, keep accounts secure, process payments, and meet legal and regulatory obligations. This Privacy Policy explains what we collect, why we collect it, how we use it, and what choices you have.

By creating an account and using Deloro Casino, you agree to this policy. We may update it from time to time, and when we do, we’ll post the current version on this page. If you keep using the site after changes go live, that counts as acceptance of the updated terms.

Data Processing

Deloro Casino processes personal data so we can provide access to games and related services, pay out winnings, prevent fraud, and meet compliance requirements. This includes checks connected to identity verification, payment security, and anti-money laundering controls.

We only process data where we have a valid basis to do so, such as:

• delivering the service you requested (account creation, gameplay, payments)
• meeting legal obligations (age verification, KYC, AML)
• protecting our legitimate interests (security, fraud prevention, system integrity)
• your consent, where required (marketing communications)

Who We Are

This Privacy Policy applies to Deloro Casino, the website and services we operate and manage. If you have questions about how your data is handled, you can contact our support team, and we will route privacy-related requests to the appropriate person responsible for data protection.

Consent and Updates

You must accept this Privacy Policy to use Deloro Casino. If you don’t agree with it, you should not create an account or use the services.

We may update this policy to reflect changes in legal requirements, our services, security standards, or internal procedures. We recommend checking this page occasionally, especially before uploading verification documents or changing payment details.

Collection of Information

We collect personal information through your interaction with Deloro Casino. The categories below explain what we may collect, depending on how you use the site.

• Account registration data
  Details submitted when you create an account, such as name, date of birth, email address, phone number, residential address, and login credentials.
• Identity and verification data
  Documents and information used to confirm who you are and verify your age and address, such as government-issued ID and proof of address.
• Payment and transaction data
  Information needed to process deposits and withdrawals, including payment method details, transaction references, timestamps, and payment status.
• Communication and support data
  Records of messages and requests made through live chat, email, or other support channels, plus any related internal notes created to resolve the issue.
• Technical and usage data
  Information about how you use the site, such as login history, device and browser details, IP address, session activity, pages viewed, and error logs.
• Responsible gambling and account controls
  Data connected to limits you set, time-outs, self-exclusion requests, and other responsible gambling tools you activate.

Usage of Information

We use the information we collect to run Deloro Casino safely, legally, and reliably. That includes the following purposes:

• Creating and administering your account
• Providing access to games and maintaining gameplay integrity
• Processing deposits, withdrawals, and payment confirmations
• Performing identity verification and compliance checks
• Detecting and preventing fraud, account takeover attempts, and chargeback abuse
• Monitoring for suspicious activity and meeting anti-money laundering obligations
• Handling support requests and resolving disputes
• Sending service messages related to your account, security, or payments
• Improving site performance, troubleshooting issues, and maintaining system stability
• Sending promotional communications, but only when the legal basis allows it (see the marketing section below)

We do not use your data to sell it, and we do not treat “marketing” as a free-for-all.

Marketing Communications

If you opt in, Deloro Casino may send promotional messages about offers, bonuses, and site updates. You control this. You can stop marketing messages at any time by changing your preferences in your account settings or by contacting support.

Even if you opt out of marketing, we may still send important service communications. These include security alerts, changes to account status, payment confirmations, and messages required to manage your account properly.

Disclosure of Information

Deloro Casino does not sell or rent your personal data. We share data only when it is necessary to operate the service, meet legal obligations, or protect the platform and its users.

We may share your data with:

• Payment providers and financial institutions
  For deposit and withdrawal processing, fraud checks, chargeback handling, and payment verification.
• Identity verification and compliance providers
  To confirm identity, age, address, and to meet KYC and AML requirements.
• Technical service providers
  Such as hosting, security monitoring, analytics, and customer support tooling, where the provider needs access to deliver the service.
• Regulators, authorities, and legal bodies
  Where disclosure is required by law, regulation, court order, or valid legal process.

When we share data, we do it under confidentiality and data protection obligations. Partners and providers are expected to handle data securely and only for the agreed purpose.

Data Security and Retention

We use technical and organisational measures designed to protect personal data from unauthorised access, misuse, loss, or alteration. These measures include restricted access controls, monitoring systems, and secure handling procedures for verification documents and payment-related data.

No system is invulnerable. What we can promise is that we treat security as an ongoing job, not a one-time setup.

We retain personal data only for as long as necessary for the purposes described in this policy, including legal and compliance requirements. Where regulations require it, we may retain certain records after account closure for a defined period connected to anti-money laundering and auditing obligations. Once retention is no longer required, data is deleted or anonymised in line with our procedures.

Cookies and Tracking

Deloro Casino uses cookies and similar technologies to keep the site working properly, remember preferences, and understand how the platform is used. Some cookies are essential for functionality, such as login sessions and security protections. Others help with performance analysis and improving the site.

You can control cookies through your browser settings. If you block certain cookies, parts of the site may not function correctly, and some features may become unavailable.

Your Rights and Contact Information

Depending on your location and applicable data protection laws, you may have rights relating to your personal data. These can include:

• requesting access to the personal data we hold about you
• correcting inaccurate or outdated information
• requesting deletion of data where deletion is legally allowed
• requesting restriction of processing in certain situations
• objecting to processing, including marketing communications
• requesting a copy of data in a portable format where applicable

To make a privacy request, contact Deloro Casino support and state that your request relates to data protection. For account security, we may need to verify your identity before we act on a request.

If you believe your data has been handled improperly, you may also have the right to raise a complaint with a data protection authority in your region.

Deloro Casino is committed to handling personal data securely, responsibly, and with respect. If you have questions about this policy, reach out to support and we’ll help you get a clear answer without running you in circles.